At CD Power, the sole distributor of PowerCore products, we are committed to providing our customers with top-quality products and services, both online and o>line. We recognise the importance of your personal information and are dedicated to managing it responsibly. This Privacy Policy outlines how we collect, retain, use, disclose, and protect your personal information, as well as your rights regarding the information we collect.

What type of personal information do we collect and retain?

During our interactions with you – such as when we provide goods and services, when you provide goods or services to us, or when you visit and navigate our website – we may gather personal information. This information includes:

• Contact details such as your name, company name, business street and postal address, phone number, fax number, email address, and other personal contact details.

• Professional details including your job title and responsibilities.

• Your interests in PowerCore products and services, and your past purchases.

• Payment and delivery information including preferences for purchases.

• Credit information such as identification details, credit liability information (including details about credit accounts and credit limits), repayment history, credit defaults, and credit eligibility information from credit reporting agencies and references.

How do we collect personal information?

We typically collect personal information directly from you when you:

• Place an order for PowerCore goods or services.

• Provide goods or services to us.

• Complete a credit application form with us.

• Complete a job application form with us.

• Request a quote from us.

• Provide personal information via phone, email, or in person.

• Participate in our internal market research.

• Fill out a form on our website.

While you can generally browse our website without providing personal information, we may collect certain information about your site usage for anonymous analysis. However, once you register or voluntarily provide personal information to us, you are no longer anonymous. If you click on links to third-party websites, you will be subject to the third party’s privacy policies. These third-party sites are not under our control, and we are not responsible for their actions. We encourage you to read the privacy statement of any third-party site you visit.

What is our approach to electronic mechanisms like “cookies”?

We use data-gathering tools like “cookies” to personalise the experience for our visitors and analyse website usage metrics. Cookies are small files stored on your hard drive that track pages you have visited. These cookies do not gather personal data about you as an individual; they primarily help analyse website usage patterns to improve user friendliness.

While you can configure your browser to reject cookies, our website’s functionality, especially for registration and online purchases, requires them. Most cookies are session cookies, automatically deleted when you exit your browser. We do not control cookies from third parties, and this Privacy Policy applies only to our website’s cookies. By continuing to use this website, you consent to our use of cookies.

Why do we collect your personal information?

We collect, retain, and use personal information that is necessary to conduct our business activities, including to:

• Provide PowerCore products and services to you.

• Obtain goods and services from you.

• Maintain your contact details.

• Verify your identity and conduct credit checks.

• Undertake billing, accounting, and administrative activities.

• Inform you about products and services that may interest you.

• Recruit, manage, train, and develop our employees and representatives.

• Conduct research on website user demographics and behaviours to improve products and services.

• Capture metrics for analysing website traffic and server capacity.

Without this information, we may be unable to do business with you.

How will we use and disclose personal information?

We will use and disclose your personal information for the purpose for which it was provided, or for related purposes that would reasonably be expected, unless we have your consent for other uses. For example, we may use your information to:

• Conduct business with you.

• Build a relationship with you.

• Provide goods and services and send communications requested by you.

• Manage our internal and corporate activities, including planning and marketing.

• Obtain credit history information about customers.

• Recover debts.

• Inform you of PowerCore products and services that may be of interest to you and send you information about events and promotions.

• Compile and report statistics using de-identified information.

In the event of a reorganisation, merger, or sale, we may transfer all personal information we’ve collected from you to the relevant third party. We may also disclose your personal information without your consent if the disclosure is:

• Required or authorised by law.

• Required to investigate unlawful activity.

• Required by an enforcement body for investigative activities.

• Necessary to prevent a serious and imminent threat to health or safety.

We may need to disclose your personal information to third parties who help us conduct business with you, such as:

• Our suppliers and contractors.

• Network operators.

• Financial institutions.

• Our employees, corporate group, and service providers.

• Debt collectors for overdue payments.

• Other organisations, with your consent.

We take reasonable steps to ensure these parties keep your information confidential and comply with applicable privacy laws.

Your consent

By continuing to use this website, registering with us, or providing your personal information to us, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

Contact, complaints, and further information

If you have any questions about this Privacy Policy, requests for access to or correction of your personal information, complaints regarding privacy, or if you wish to opt out of any direct marketing material, please contact us.

What happens if this Privacy Policy changes?

We reserve the right to update this Privacy Policy. Any changes will be posted on this page. Your continued use of the website and services after updates signify your acceptance of the new terms. For more information, please visit our terms and conditions and return policy page.